Refund policy

At Lahue Lenhard, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Policy Overview

  • Return Window: 30 calendar days from the delivery date.

  • Restocking Fees: $0 (No restocking fee for items returned in original condition).

  • Return Shipping: FREE. A prepaid return label will be provided once your return is authorized.

Eligibility & Exceptions

  • Eligible Items: Mahjong sets and accessories must be unused, unworn, in original packaging with all tiles, racks, dice, accessories, and documentation complete.

  • Non-Returnable Items:

    • Gift cards

    • Final sale or clearance items (clearly marked at purchase)

    • Items damaged due to customer misuse, improper care, or normal wear and tear

    • Note: Returned items that are incomplete or show signs of use may be subject to a partial refund or rejected.

Step-by-Step Return Process

  1. Submit Request: Email sales@lahuelenhard.com within 30 days of delivery with your order number and reason for return.

  2. Get Authorization: Our team will respond within 1 business day with a Return Merchandise Authorization (RMA) number and a printable prepaid shipping label via email.

  3. Pack & Label: Securely pack the item in its original protective packaging with all tiles and accessories intact, and write the RMA number clearly on the outside of the box.

  4. Ship: Drop off the package using our prepaid label.

    • Note: Returns sent without prior authorization or using personal shipping methods are not covered for loss in transit.

Refunds, Exchanges & Cancellations

  • Inspection & Refund Processing: Refunds are approved and processed within 1–2 business days after inspecting the return (ensuring all mahjong pieces and accessories are present). Funds return to your original payment method (may take 7–10 additional business days to reflect depending on your financial institution).

  • Exchanges: Direct exchanges are not offered. Please return the original item for a refund and place a new order for your preferred design.

  • Damaged, Defective, or Wrong Items: If your order arrives damaged, defective, or with missing pieces, please contact us at sales@lahuelenhard.com with photos/videos within 30 days of delivery. We will provide a free replacement or process a full refund immediately.

  • Order Cancellations: Cancellations for a full refund are accepted only before the order has been processed or shipped (usually within 1–2 business days).

Return Address Lahue Lenhard Returns

3420 Brown Hill Rd, Cohocton, NY 14826, United States

Contact Information

  • Email: sales@lahuelenhard.com

  • Phone: +1 (585) 384-9396

  • Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)